14 Points for Total Quality Management

W. Edwards Deming developed a list of 14 points for Total Quality Management to help business increase their effectiveness. These 14 Points for Total Quality Management were first presented in his book titled “Out of the crisis”. They provide a framework for organizations to improve their quality, productivity, and competitiveness.

These 14 key points for Total Quality Management should not be confused with 14 Management principles of The Toyota Way. These are two different principles altogether.

The 14 Points for Total Quality Management are

Create constancy of purpose for improving products and services
Adopt the new philosophy
Cease dependence on inspection to achieve quality
End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier
Improve constantly and forever every process for planning, production and service
Institute training on the job
Adopt and institute leadership
Drive out fear
Break down barriers between staff areas
Eliminate slogans, exhortations and targets for the workforce
Eliminate numerical quotas for the workforce and numerical goals for management
Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system
Institute a vigorous program of education and self-improvement for everyone
Put everybody in the company to work accomplishing the transformation

Deming’s 14 points provide a comprehensive framework for organizations to improve their quality, productivity, and competitiveness. It is important for organizations to understand and implement these points in order to achieve long-term success in the field of Total Quality Management.

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Sachin Naik

Passionate about improving processes and systems | Lean Six Sigma practitioner, trainer and coach for 14+ years consulting giant corporations and fortune 500 companies on Operational Excellence | Start-up enthusiast | Change Management and Design Thinking student | Love to ride and drive